Transfer Desk

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Challenge

In the world of STM publishing, manuscripts submitted to a journal can get rejected owing to the scope of the journal even if the research itself is publication-worthy. Here exists an opportunity to increase author goodwill and provide better author service by routing such rejected submissions to appropriate journals within a publisher’s portfolio.

Straive is a market-leading content solutions company providing content creation services, course design, data operations, and platform-based technology solutions, deploys an automated system for transferring rejected manuscripts to other suitable journals. An opportunity for better author service exists by routing these to appropriate journals.

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Straive Approach

  • Deploying an application that automates the process of alternate journal selection and author communication.
  • Enabling a seamless, scalable, and efficient transfer process.
  • An AI-based journal recommendation engine and customizable modules that allow for a set of journals to participate in the program with defined roles.
  • Customization of email templates and language (based on country) while communicating to authors.
  • Providing analytics that can help determine email messaging, reminder frequencies, etc.

Impact Generated

Learn more about how we helped a leading global publisher deploy a transfer desk system and improve author goodwill. The case study delineates the basic elements of the deployed system and provides an insightful account of the benefits that the client derived.

 
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